FAQs

Contact us with the email address used for your order and a description of the issue. Please never send your password or payment card details.

Because items are made to order, our shipping policy does not allow changes or cancellations after an order is placed. Please check your size, color, and shipping address before completing checkout.

Use Track Your Order or the tracking number in your shipping confirmation email. Tracking updates may take up to 48 hours to appear after shipment.

Check the tracking status, delivery area, household members, and neighbors. If the package appears lost in transit, contact the carrier to open a missing-mail inquiry and contact us with your order number. Our shipping policy states that packages confirmed as delivered are not eligible for replacement or refund.

We currently ship to the United States and Canada. Canadian orders do not qualify for free US shipping. Any applicable Canadian customs fees, import duties, and taxes are the customer’s responsibility.

Processing typically takes 2–10 business days, depending on the item and fulfillment partner. Estimated US order-to-delivery time is 8–18 business days, including production. Canadian delivery typically takes 1–4 weeks after shipment, plus production time. These are estimates, not guarantees; peak periods and carrier delays may add time.

Qualifying orders of $80 or more receive free standard shipping within the United States. See the shipping policy for details.

Email customercare@calvinistapparel.com with your order number and reason for the request. Contact us before sending anything back so we can review eligibility and provide authorization and instructions.

Eligible return and size or color exchange requests must be made within 30 days of delivery. Items must be unworn, unwashed, in original condition, with tags attached. Final-sale items, gift cards, and customized or personalized products are excluded. Exchanges are subject to availability.

Customer-selected incorrect sizes or colors are not eligible for a refund. You may request an authorized exchange within 30 days of delivery, subject to availability and item-condition requirements. Customers pay return shipping for these requests.

Contact us within seven days of delivery with your order number and photos of the issue. We will review the details and arrange an appropriate replacement or refund.

Review the payment options and final totals shown at checkout. If an offer does not apply as expected, contact us with the offer details and the items in your cart so we can help review it. Do not send payment card details.

Contact us using the email address associated with your customer account and tell us what you need help with. We can help review your rewards question.

Visit our Gift Card product page for the currently available options and details. Contact support if you need help with an existing gift card.

Visit our Size Guides and use the chart supplied for the specific garment model on the product page. Compare its measurements with a similar garment laid flat, following the chart’s measurement diagram. Size labels, sleeve methods, and tolerances differ by model.

Yes. Share your product preferences, quantity, artwork or wording, and requested delivery date through the custom-order inquiry page. We will review your request before confirming available options, pricing, or acceptance.

After reviewing your requirements, we will provide a personalized quote and cost breakdown. Pricing, timing, and order acceptance are subject to review.